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Terms and Conditions

January 9, 2016

First published: January 9, 2016
Last review: April 17, 2018

Welcome to the raTrust Terms and Conditions

Please read these terms and conditions of use carefully as they govern the use of our website.

This page tells you the terms of use on which you may make use of ratrust.org.uk (“our website”), whether as a guest or a registered user. Please read these terms and conditions of use carefully before you start to use the website. By using our website, you indicate that you accept these terms and conditions and that you agree to abide by them. If you do not agree to these terms, please refrain from using our website.

Information About Us

Our website is operated by raTrust (“we”). We are a charity registered under no 1154442 and a company limited by guarantee registered under number 08659898, having it’s registered office at 27 Old Gloucester St, London, WC1N 3AX, United Kingdom.

Privacy & Security

We are committed to protecting your privacy and security. All personal data that we collect from you or about your use of our website will be processed in accordance with our Privacy Policy. You should review our Privacy Policy, which is incorporated into these Terms and Conditions by reference, and you confirm that when using our website you consent to your personal data being used and processed in accordance with our Privacy Policy.


Our website is intended as a helpful tool allowing members to record and track personal sexual health details in a secure and confidential way online. We endeavour to ensure that the content of our website is accurate and up to date, but do not accept any liability for error or omission.

raTrust is not a medical organisation and our staff cannot give you legal advice, medical advice or diagnosis. The content of our website, such as text, videos, graphics, images and information posted by members are for information purposes only and should not be construed as advice or diagnosis. Similarly, any tools or services we may offer on or through our website are provided on an “as is” basis and we disclaim liability for them to the fullest extent permissible by applicable law. Always seek the advice of your GP or local sexual health clinic with any questions you may have regarding your condition. Never disregard professional legal or medical advice or delay in seeking it because of something you have read on our website.

raTrust does not necessarily endorse the views expressed by users, for example in blog comments and forums, which raTrust does not moderate in real time.

We aim to update our website regularly, and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material.

Your Access To Our Website

In order to access some tools and services on our websites, for example forums and messaging, you will need to register as a member. If you are under 18 years of age, please obtain parental consent to use the service before registering. You agree that any information you provide to us about yourself upon registration or at any other time will be true, accurate and complete, and that you will ensure that this information is kept accurate and up to date at all times.

When you register as a member, you will be asked to provide your email address and create a password. You must keep this password confidential and not disclose it or share it with anyone. You should also remember to log out after each time you use our website to prevent others from accessing your personal information or using your registration to access the secure area of our website. You will be deemed responsible for all activities that occur under your password, including any messages or material posted on our website using your email address and password, for example on forums. If you know or suspect that someone else knows your password, you should notify us immediately.

We have the right to disable any email address or password, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use. We have the right to disable, limit, suspend or permanently block your access to our website or member areas, any tools or services, for whatever reason.

Acceptable Use

You must comply with the following conditions when using our website, in particular when you make use of a feature that allows you to upload material to our website, or to make contact with other users:

  • raTrust website is to be used for your personal use only.
  • You may not use raTrust website to send chain letters, junk mail, “spam”, solicitations or bulk communications of any kind.
  • You may not post to our website any message or material that is unlawful, harassing, defamatory, abusive, threatening, harmful, vulgar, obscene, profane, discriminatory, offensive, in breach of confidence or of a third party’s intellectual property rights or of these Terms and Conditions.
  • You may not post to our website any message or material that encourages or engages in conduct that is unlawful or disruptive to the normal flow of a forum, blog or message board.
  • You must not impersonate any other person or entity, whether actual or fictitious, while using our website, and you must not pass yourself off as another user.
  • You must respect the privacy of other users of our website at all times.
  • You must comply with any other requirements on users imposed by these Terms and Conditions.

raTrust have the right to remove any material or posting you make on our website if, in our exclusive opinion, such material does not comply with the above conditions, or it is otherwise not appropriate for our website or its purposes.

Viruses, Hacking and Other Offences

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our site is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990 and possibly other applicable legislation, both in the UK and elsewhere. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.

Intellectual Property Rights

We own the copyright and all other intellectual property rights in our website and in any material published on it and in any tools and services made available through it. You may download, print extracts and make copies of any material (text, video, graphics and/or audio content) from our website for your personal and non-commercial use.

If you choose to share or otherwise disseminate any material from our website, for instance via online tools such as email or social networking websites, you must not modify the material in any way, and our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged.

In sharing any material from our website, you must take care not to jeopardise other users’ privacy. In particular, you must not reproduce or disseminate comments or information posted by other users, or any information about those users that may allow third parties to identify them. This is particularly important for information from the members’ area of our website.

You must only post or upload onto our website material (including photos, videos or audio), that you have created yourself or material for which you hold all rights to transmit and license and which do not violate trade mark, copyright, confidentiality, privacy, or other intellectual property rights or any other rights of any other person.

To protect your own privacy, you must not submit any media that contains personally identifiable information (like your name, phone number, email address etc.) of you or of anyone else. Never post a picture or video of or with someone else unless you have their explicit permission.

Subject to our Privacy Policy, by submitting content to any public area of our website, including forums, you grant raTrust an unconditional, irrevocable, non-exclusive, royalty-free worldwide license to use, reproduce, modify, adapt, publish and translate such content for the purposes supplying information, promoting services and offer interaction and communication between users of our website.

Our Liability

The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy or fitness for a particular purpose. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our website.

Reliance on any information provided by raTrust or by others appearing on our website or any tools or services made available through our website is solely at your own risk.

We don’t guarantee that access to our website will be uninterrupted, that this website will be free from viruses or that this website has not been tampered with by third parties.

Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Jurisdiction and Applicable Law

These terms and conditions shall be governed by and constructed in accordance with English law. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Your Concerns

If you have any concerns about material which appears on our website, please contact us via: hello@ratrust.org.uk.

raTrust may revise and update the these Terms and Conditions and/or its Privacy Policy at any time by posting changes online. Please check these pages regularly to ensure you are familiar with the current version. By using our website, you will be bound by the then current version of the Terms and Conditions.

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