First published: January 9, 2016
Last review: April 17, 2018
raTrust a charity registered under no 1154442 and a company limited by guarantee registered under number 08659898, (“we” or “us”) are committed to protecting and respecting your privacy.
This policy, together with our Terms and Conditions, sets out the basis on which any personal data we collect from you, or that you provide to us through ratrust.org.uk (“our website”), will be processed by us. Please read the following carefully to understand how we will treat your personal data.
While you may use some of the functionality of raTrust website without registration, many of the specific tools and services on our website require registration.
If you use the website without registering, the only data we collect about you, if any, will be general monitoring data concerning the general use of our website, such as which pages users visit most often and which services or facilities are of most interest. We may also track which pages users visit when they click on links in on our website. We may use this information to make improvements to our websites and to ensure we provide the best service for users.
If you choose to register for the members’ area, or for certain interactive tools, forums or other services, we require you to submit data and information that is personally identifiable, such as your name, surname, email address, home address.
Depending on the tool or service you have selected, we may also collect personal information concerning your health. We also collect information about you when you update your profile, make comments, send messages through the website, post any information on our website or when you otherwise disclose your data through the site at any other point.
We only use the personal data that we collect or ask you to provide via our website in order to provide you with the tools and services on our website and to allow you to participate in the interactive features of our website. We also use anonymised data for tracking use of our website in order to improve it – see below. When you place an order in our shop for any STI test we pass your personal information (first name, surname, email address and delivery address) to the medically-led laboratory “The Doctors Laboratory Limited”, The Halo Building, 1 Mabledon Place London, WC1H 9AX, UK. We use highest industry-standard SSL (secure socket layer) technology to protect every interaction. We use external providers to host and maintain our website, although we have arrangements with them to ensure they hold information appropriately and securely.
Any personal data including details of financial transactions, payments and donations is stored in a secure database. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. You are also responsible for ensuring the accuracy of the information you submit to us. Inaccurate information will affect the information you receive when using our website and tools, and our ability to contact you. We will never share this information or use it without your written consent.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. raTrust site may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies (as well as terms and conditions) and that we do not accept any responsibility or liability for these. Please check these policies (and terms of service) before you submit any personal data to these websites.
Access to Your Personal Data
The Data Protection Act 1998 gives you the right to access personal data held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £15 (or the then applicable charge) to meet our costs in providing you with details of the personal data we hold about you.
How to contact us
If you are not happy with the way that we have handled your request or to find out more about your rights around the use of your personal information you can also contact the Information Commissioner Office (ico.).