Learn more about
Delivery

October 30, 2015

Delivery, Service Options and Time Frames.

 

Standard Service

  • Dispatch time: same working day* (test kits ordered before 2:59pm Monday to Friday will be sent out that day).
  • Delivery method: Standard Delivery (Royal Mail – 1st Class).
  • Transit time: up to 3 working days* (upon receipt of cleared payment before 2:59pm).
  • Processing in laboratory: 1 – 3 working days* (from sample arrives to laboratory).
  • Cost: free of charge

High Priority Service

  • Dispatch time: same working day* (test kits ordered before 2:59pm Monday to Friday will be sent out that day).
  • Delivery method: Special Delivery (Royal Mail – Special Delivery Guaranteed by 1pm®).
  • Transit time: up to 1 working day* (upon receipt of cleared payment before 2:59pm).
  • Processing in laboratory: up to 4 hours (from sample arrives to laboratory).
  • Cost: £9.95 (added automatically when you chose this option online).

Dispatch time:

From Monday (00:01am) till Friday (2:59pm) orders will be dispatched on the same day.
From Friday (3:00pm) till Sunday (11:59pm) orders will be dispatched on first working day.
Please note: Dispatch times don’t include Saturdays, Sundays and major holidays.

* Working days are normal weekdays. Dispatch times don’t include Saturdays, Sundays and major holidays. Transit times don’t include major holidays and Sundays, but may include Saturdays, depending on the delivery service option. For example, transit times for Royal Mail services include Monday to Saturday (exception: RM Special Delivery services include Monday to Friday).

Discreet Packaging

  • Plain and tracked
  • Confidential service
  • We use a Royal Mail services and does not require a doorstep signature.

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  • Free delivery on orders over £19

  • Discreet packing plain and confidential

  • High priority service available on request